Satisfaction Survey Results 2024

Celebrating Our Journey Together: Insights from Our Latest Client Satisfaction Survey

At Together We Count, we believe in the power of partnership and the value of your feedback. That's why we recently conducted a client satisfaction survey to hear directly from you—our valued clients—about how we are doing and where we can improve. We are excited to share these results and discuss how we plan to use this feedback to enhance our services.

Survey Highlights: Our recent survey returned some exceptional results that we are eager to share:

• Overall Satisfaction: Our clients rated their satisfaction at an impressive average of 4.86 out of 5. This score is a testament to our commitment to delivering high-quality services that meet your needs.
• Meeting Client Needs: A significant 83% of respondents reported that all their needs were met during their recent interactions with us. This feedback underscores our goal to provide comprehensive solutions tailored to each client.
• Recommendation Readiness: An overwhelming 83% of participants said they would recommend our services to a friend, family member, or colleague, highlighting the trust and confidence you place in us.
• Personalised Attention: We are particularly proud that 69% of you feel we care greatly about your individual situations. Personal attention is at the heart of what we do, and it's rewarding to see such positive feedback.

Learning and Adapting: Your feedback serves as a crucial tool for our continuous improvement. It's clear from the results that while many of you are satisfied, there is always room to grow. We've taken your suggestions to heart and are actively working on:

• Enhancing our services: We are refining our processes to ensure they are as smooth and effective as possible.
• Improving communication: Strengthening our channels of communication to keep you better informed and engaged.
• Personalised Attention: While we are pleased with 69% feeling we care about your individual needs, that still leaves 31% of you that we can do better for. We are working on showing all clients that we care a great deal about you. 

We are deeply grateful for the trust you place in Together We Count and for your willingness to provide such constructive feedback. Every client is integral to our journey, and your success is our success. We look forward to implementing improvements and continuing to serve you with the excellence you’ve come to expect.

Engage With Us: We’d love to hear more from you. Feel free to comment below with your thoughts, reach out for personalised advice, or share how our services have impacted your business journey. Get in touch any time via info@togetherwecount.co.uk 

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