Let’s face it the P&H industry is a crowded sector. There are loads of firms all competing for business. This could lead some businesses to cut prices, slack on services and offer inferior boiler or part options just to win jobs and sadly complete on price. This could be an Read more…
What is the aim? To support employers facing heightened levels of sickness absence due to Covid-19. What does the SSPRS do? It will refund small and medium-sized employers Covid 19 related statutory sick pay (SSP) costs up to 2 weeks per employee. What is the eligibility criteria? Aimed at UK Read more…
As the announcements keep coming and our plans keep having to change, I thought it best to provide you with new information now, rather than waiting until after the Christmas break. England Local Restrictions Support Grant With parts of England going into Tier 4, the Government have revised the Local Read more…
I often get asked the question, “when should I employ someone in my plumbing and heating business?” Frankly, it’s not easy to answer, but hopefully what I’m about to explain in this blog will give you something to work from. “There is no point employing someone if it’s not going Read more…
I think all plumbing and heating businesses should have a marketing strategy. A marketing strategy is everything you need to do in order to get a customer to get in touch. To email you, give you a call, book in a visit. That’s what marketing is. Getting your name out Read more…
What do I mean by that? I find there are three types of plumbing and heating businesses in the UK. Either a premium, high end plumbing and heating business, a standard, mid-range plumbing and heating business or a cheap ‘stack em high, sell em cheap’ plumbing and heating business. All Read more…
If you’re using Xero or another CRM, whenever you input the data of a new customer, what you are in effect doing is creating a database. So let’s say you’ve got 500 customers, that’s a potential database of 500 names, addresses, email addresses and phone numbers. Providing you are being Read more…
First of all, it’s a legal requirement to submit a VAT return (of you are VAT registered) and a self-assessment tax return or accounts to Companies house and a Corporation Tax return if you are a company; to HMRC which may declare your income and expenditure, your assets and liabilities. Read more…
Don’t see having a CRM as a cost, see it as an investment.’ As your business gets more and more busy and you start getting more and more jobs in, you might struggle to keep track of your diary. The best thing to do is introduce a CRM system (customer Read more…
Either from a personal perspective or as a business owner it is likely you will have been hit with a whole raft of information being thrown at you from different sources at various times since the pandemic engulfed the UK back in March this year. It makes sense just to Read more…